General Messages
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General Messages

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The general messages extension allow you to specify Welcome, Goodbye and Help messages for your voice app. They will be displayed on the Conversations tab of the TalkVia One interface.

Welcome

Your welcome message will be presented to users whenever they invoke your voice app without a specific request. Use the media response to specify multiple welcome messages, which can be selected at random or based on specific conditions, such as welcoming a new user versus a return user.

The welcome message is often the first place a customer will land to learn more about your brand and the services offered by your voice app, so think of your welcome message like the homepage of a website. Here are some tips for crafting a great welcome message:

  1. Include a warm greeting, and choose a personality that is aligned with the voice of your brand.

  2. Consider having your voice app introduce itself with a name, but choose a neutral gender name unless you know for sure the gender of the synthetic voice that will be used on your target platforms.

  3. List the top two or three most common things your voice app can do to help orient the user.

  4. Always end your welcome message with a question.

  5. Consider using different welcome messages for new and returning users.

  6. Keep your welcome message short, usually two or three sentences.

Hi and welcome to Mary's Kitchen. I can find your nearest store, or answer many of our most commonly asked questions. How can I help?

Goodbye

All conversations have a beginning and an end, so your Goodbye message should provide social closure to the user. Your goodbye response will be presented when the user chooses to exit your application, usually because they don't have any further requests.

Thanks for dropping by, come back again when you're feeling hungry.

Help

When a user utters a help phrase, such as "what can I say?" or "help", your help response will be presented to the user to provide guidance.

You can ask things like "where is my nearest store", "tell me about your weekly specials" or "what is Mary's phone number". Which would you like?


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